Ridgeline Technologies, LLC · Last updated: August 5, 2026
This End-User License Agreement (“Agreement”) is between Ridgeline Technologies, LLC (“Provider,” “we,” “us”) and the individual or entity that licenses the plugin (“Customer,” “you”). By installing or using the plugin (“Plugin”) obtained through the Grafana Labs Marketplace, you agree to this Agreement. If you do not agree, do not install or use the Plugin.
Subject to your payment of applicable fees through the Grafana Labs Marketplace and your compliance with this Agreement, Provider grants you a non-exclusive, non-transferable, non-sublicensable license to install and use the Plugin within your own Grafana environment for your internal business purposes during the term of your subscription.
You may not: (a) copy, modify, or create derivative works of the Plugin except as expressly permitted; (b) reverse engineer, decompile, or disassemble the Plugin except to the extent applicable law permits; (c) redistribute, resell, sublicense, rent, or lease the Plugin; (d) remove or alter any proprietary notices; or (e) use the Plugin in violation of applicable law.
The Plugin is licensed, not sold. Provider and its licensors retain all right, title, and interest in and to the Plugin, including all intellectual property rights.
The Plugin is sold and billed through the Grafana Labs Marketplace, which acts as reseller and seller of record. All fees, taxes, refunds, and payment terms are governed by your order with Grafana Labs.
Provider will provide technical support and updates as described in the Marketplace listing, and will address critical and high-severity security vulnerabilities in a timely manner consistent with its Marketplace obligations.
The Plugin operates within your Grafana environment. Provider’s handling of data is described in the Privacy Policy, incorporated by reference.
THE PLUGIN IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROVIDER WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR BUSINESS. PROVIDER’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL NOT EXCEED THE FEES PAID FOR THE PLUGIN IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
This Agreement is effective for the term of your subscription and terminates if you materially breach it or cease using the Plugin. Upon termination you must stop using and remove the Plugin. Sections 2, 3, 7, 8, and 10 survive termination.
This Agreement is governed by the laws of the State of North Carolina, excluding its conflict-of-laws rules. The parties consent to the exclusive jurisdiction of the state and federal courts located in Mecklenburg County, North Carolina.
This Agreement, together with the Privacy Policy and your Grafana Labs Marketplace order, is the entire agreement between the parties regarding the Plugin and supersedes prior understandings.
Ridgeline Technologies, LLC
support@ridgelinetechnologies.co